Refund and Return Policy

At Czas Watch, we want you to be satisfied with your purchase. Please review our policy below.

 

1. Eligibility for Refund or Replacement

Refunds or replacements are only available if:

  • The item is defective*, damaged, or incorrect.
  • You contact us within 30 days of delivery with clear photo or video evidence.

 

2. Condition of Returns

All returned items must be:

  • Unused
  • In resellable condition for incorrect watches
  • In the original packaging, including all accessories, manuals, and tags


Used, worn, or altered items are not eligible for refund or exchange.


3. Non-Refundable Situations

We do not issue refunds for:

  • Change of mind or personal preference
  • Items that have been used or damaged after delivery
  • Unsuccessful deliveries caused by:
    • Buyer’s unavailability or failure to pick up the parcel
    • Incorrect shipping information
    • Buyer’s failure to clear customs or pay import fees

 

4. Return Process

If your item qualifies:

  1. Contact us at czashelp@gmail.com with your order number and issue details.
  2. Our team will provide return instructions.
  3. Return shipping costs are the buyer’s responsibility.


5. Refund Processing

Approved refunds are issued to the original payment method within 10-15 business days after inspection.

Shipping fees are non-refundable unless the return is due to our error.


* Design & Craftsmanship Disclaimer

Slight variations in the alignment and setting of decorative stones are intentional and part of the watch’s unique design. They are not considered defects.


Contact Us

For return or refund questions, email czashelp@gmail.com.